SHIPPING & RETURNS

Don't worry, you have our guarantee that you will love your item. If you do need to return it for some reason, our shipping and return policy is below.

Shipping

Because of the handcrafted nature of our designs, it can take from 3-7 business days to ship your order. If you need it sooner,

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please note in the comments section during checkout what date you need it by and we can expedite it to meet your due date. We will contact you immediately if we cannot get it to you in time. Please note, we are not open over the weekend and do not ship any orders during that time.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We ship via USPS Priority and First Class Mail. The Flat Rate Shipping and Free Shipping option is usually First Class, tracked to your shipping destination (larger orders may ship priority.) First Class takes from 1-3 business days to arrive after shipping to the continental US, and 3-5 days for AK, HI, Puerto Rico and Guam.

Priority Mail is 1-3 business days anywhere in the US including AK, HI, Puerto Rico and Guam.

UPS shipping is also an option at checkout.

*Please note that due to our nation's current events and the COVID-19 pandemic, package arrival dates have been delayed in some instances. If you do not receive your package after it has shipped within the above listed timeframes, please feel free to reach out to us or your local post office with any questions.*

Custom Work

Because of its personalized nature, we unfortunately cannot accept returns or exchanges on custom work, and all sales are final.

Return Credit Policy

You may return jewelry purchased within 30 days for full store credit or refund if the following conditions apply:

  • it shows no visible signs of wear
  • it is returned with the original tag attached
To return an item:
  1. Please fill out and submit the Return Request Form below (you do not have to wait for a response)
  2. Package the item in a (minimum) padded envelope via a tracked shipping method
  3. Ship the item to: Attn: Returns and Repairs, 158 Pioneer Way #4  Floyd VA  24091, and include all return shipping and contact information
  4. We will contact you after your return is received and processed.