Repairs / Missing Earrings
We stand behind the quality and craftsmanship of our designs, but life happens! Should you have a design become damaged, our current policy is to repair at no cost to you (excluding shipping costs of the item to our studio.) We will repair it and ship it back to you. If for some reason the design cannot be repaired, we will contact you to discuss options.
Should you lose an earring, we recommend purchasing another pair if available on our website. Many of our designs change or are retired, and this will ensure you have a 'backup' of the earring should you lose another one!
If you have lost a one of a kind earring not available online, please email an image of the remaining earring to shop [at] annevaughandesigns.com with your information and 'Missing Earring Request' in the subject line. We will respond if we are able to make a replacement pair for you and the cost. In some cases, we may require you to ship the remaining earring to us to ensure we can make a pair with the correct sizing and scale.
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